New onboarding wizard for migrated legacy users
We're pleased to introduce a new onboarding wizard tailored specifically for migrated legacy users. This wizard will activate automatically during their initial visit post-migration, guiding them through WS1's features and ensuring a smooth transition.
Problem: Legacy users, accustomed to our previous system, are suddenly introduced to a new platform featuring a distinct UI and enhanced capabilities. This abrupt change can lead to confusion and a steep learning curve.
Solution: To address this, we are implementing an ‘Account Migrated’ modal that appears for users logging into the Legacy system post-migration. This modal serves to:
- Introduce the new UI’s layout and features.
- Highlight the enhanced capabilities now available.
- Provide a quick, intuitive way for users to familiarize themselves with the upgraded system.